FREQUENTLY ASKED QUESTIONS
HOW DO I GET THE DRAGONS NECTAR MEAD WITH MY HONEY DREE?
The wonderful folks over at Monks Meadery have purchase options that include the Meowgon and 2026 Dragons Nectar Mead - fans over 21 years of age can buzz over to their site for more info!
WHEN CAN I EXPECT MY ORDER TO ARRIVE?
PLEASE KEEP IN MIND THAT THE MEOWGON IS A PRE-ORDER AND NOT IMMEDIATELY AVAILABLE.
The Meowgon is already in production. We expect to receive the order from our manufacturer and begin shipping orders by August-September 2026.
Due to the unexpected nature of the import & export world, especially with tariffs and unforeseen delays out of our control, this expected timeline could change. Rest assured, we will remain as transparent as possible to keep you informed if there are any major setbacks!
HOW CAN I PICK UP MY ORDER AT DRAGON CON?
Want to pick up your order at Dragon Con and receive a FREE Eco-Friendly tote bag with your bundle purchase? Reward is only available for MEOWGON MASHABLE BUNDLES picked up in person at the Meg's Mashables booth at Dragon Con 2026 (booth number tbd). This promo does not apply to Monks Meadery Bundles and cannot be redeemed at Monks Meadery locations.
TO PICK-UP YOUR MEOWGON BUNDLE AT DRAGON CON, USE THE ENTIRE FOLLOWING CODE AT CHECKOUT: PUDRAGONCON2026
If you select this option, but shipment from our manufacturer is delayed enough that it misses the event, we will be in touch and make sure you are taken care of! We do not foresee this happening, but you never know with this economic landscape of import/exports, so we want to remain transparent with you from the beginning and assure you that your order will find its way to you <3
DO YOU SHIP INTERNATIONALLY?
We do! Please note that due to distance and things out of our control, shipping rates are higher for international orders and may come with additional fees (such as VAT tax) for customers, depending on location.
Please keep in mind that some countries charge VAT fees that range anywhere from 5%-20% of the purchase. These fees will be the customer's responsibility to pay for once the package arrives to its destination. Click here to see what your country's VAT percentage is to get a better idea of the charge.
ADDITIONAL SHIPPING INFORMATION & POLICIES
REFUNDS & RETURNS
We do not accept returns or refunds for lost/stolen packages.
Please contact your local post office if your package appears lost or stolen!
MISSING MAIL / TRACKING NUMBER NOT UPDATING
Once we drop off your order to USPS, it is - quite literally - in their hands and we have no control or little responsibility for what happens to the package from there.
That said, we want to make sure you get your goodies! So here are some things that may help if your package doesn't arrive or the tracking hasn't updated:
•Contact your local post office in person or over the phone.
•Contact USPS directly (https://www.usps.com/help/contact-us.htm).
•If your mail appears missing, you can file a Missing Mail Search Request here.
If none of those seem to help, feel free to contact us at orders@megsmashables.com with your order #, name, and email address - we will see if we can help further. But please continue to keep in mind that Meg’s Mashables cannot always be responsible for USPS-related issues, as they are an entirely separate entity and business.
SHIPPING INSURANCE
Most shipping labels we purchase do come with additional insurance, and often we can file an insurance claim with USPS. If approved, this would allow us to recoup the cost of the missing merchandise and shipping label and get a replacement package sent to you. To complete claims, recipients need to fill out an online form and may be asked to provide additional information and documentation. We will not be able to send a replacement package until USPS confirms you have submitted the necessary information and processed the claim (we will help facilitate and get you everything you need!) While we’d love to be able to replace packages that USPS has lost or that may have been stolen, please keep in mind that we are a small business, and this becomes a financial loss for us, so unless insurance claims are approved, we may not be able to replace your package.
MISSING OR DAMAGED ITEMS
If your order arrived with damage or you are missing an item, please contact us at orders@megsmashables.com with photos and additional information.
OUR ECO PROMISE
We use eco-friendly shipping and packing materials to do our part in lessening the impact on our environment.